qtgame Casino & Sportsbook FAQ
Users ask us about how to set up an account on qtgame, which payment methods work, what football and game markets we cover, how to protect their data, and how to reach our support team. This page answers the most common questions so you can get started quickly and understand how our platform operates.
Below you'll find answers to frequently asked questions grouped by topic—account verification, deposits and withdrawals, game markets, and security. Each answer explains our process in plain language, naming the specific payment partners we work with (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and the documents we need from you. If you don't find what you're looking for here, our support team is available to help via the contact channels described at the end of this page.
We recommend reading this FAQ alongside our Terms and Conditions and Legal Notice if you have questions about jurisdiction, game rules, or account terms. Those pages contain detailed policies on what we do and do not offer, and the jurisdictions where our services are available.
Topics covered on this page
- Account and registrationhow to open an account, KYC document requirements, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers to online payment, e-wallet, mobile banking, local payment
- Game markets and rulesfootball betting on Liga 1 and Piala Indonesia, live-dealer tables, slots, and esports
- Security, data, and supportaccount protection, data deletion requests, and how to contact our team
Read the answers below, grouped by account, payment, game, and support topics. Click any question to expand the answer. If you need further help after reading, use the contact channels at the end of the page.
Account and registration
We ask for two documents during Know-Your-Customer (KYC) verification: a government-issued photo ID (KTP, passport, or driving license) and proof of address (utility bill, bank statement, or rental contract dated within the last three months). You upload both via your account settings. Our team reviews them within one to two business days. Once verified, you can withdraw funds. If we need clarification, we'll contact you via your registered email or phone number. Keep your documents clear and readable to avoid delays. Verification is required before your first withdrawal, regardless of your location—Jakarta, Surabaya, or anywhere else.
Click the "Forgot your password?" link on the login page. Enter your registered email address. We'll send a password-reset link to your inbox within a few minutes. Click the link and follow the prompts to create a new password. If you don't receive the email, check your spam folder or contact our support team. We do not reset passwords over the phone or via social media for security reasons. Always use the official qtgame login page to reset your password—never click links in unsolicited emails claiming to be from us.
Click the "Forgot your password?" link on the login page. Enter your registered email address. We'll send a password-reset link to your inbox within a few minutes. Click the link and follow the prompts to create a new password. If you don't receive the email, check your spam folder or contact our support team. We do not reset passwords over the phone or via social media for security reasons. Always use the official qtgame login page to reset your password—never click links in unsolicited emails claiming to be from us.
Payments and transactions
Yes. We support bank transfers to virtual accounts issued by online payment, e-wallet, mobile banking, and local payment. After you log in and select the bank-transfer deposit option, we provide you with a unique virtual account number. Transfer your chosen amount from your own bank account to that number. The deposit typically appears in your qtgame balance within one to two hours. Keep your virtual account number safe—it is unique to your qtgame account and your bank. Do not share it with others. If your transfer does not arrive within four hours, contact our support team with your transaction reference number from your bank.
Deposit minimums and maximums vary by payment method. E-wallets like online payment, e-wallet, mobile banking, local payment, and online payment typically have lower minimums (starting around our welcome offer) and may have daily limits depending on your e-wallet provider's own rules. e-wallet scan-and-pay works the same way—limits depend on your bank or e-wallet. Bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts usually have no minimum, but your own bank may set transfer limits. Check your chosen payment method's limits in the deposit flow. If you need a higher limit, contact our support team; we may be able to arrange it after account verification.
Withdrawal processing times depend on your payment method and whether your account has passed KYC verification. Once verified and you request a withdrawal, funds typically return to your original payment source within one to three business days. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) may arrive faster than bank transfers. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business days depending on your bank's processing speed. Withdrawals requested during weekends or holidays (such as around Idul Fitri or Idul Adha) may be processed the next business day. Always check your account's withdrawal status to see the expected arrival date.
Game markets and rules
We cover domestic Indonesian football (Liga 1, Piala Indonesia), international leagues (Premier League, Champions League, LaLiga), and regional tournaments (Piala AFF). We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available 24/7. Markets vary by season and event calendar—check the qtgame app or website for current available markets. Our support team can tell you which markets are open today if you have a specific event in mind.
Promotion codes (if available) can usually be entered during account registration or in the "Promotions" or "My Account" section. Look for a field labeled "Promo Code" or "Bonus Code". Enter the code exactly as provided, including any uppercase or special characters. If the code is valid and active, your promotion will be applied immediately. If you receive an error message, check that the code has not expired, is not restricted to new accounts only, or requires a minimum deposit. Contact our support team if you have a valid code that is not being recognised.
Security, data, and support
Email our support team at the address provided on this page with the subject "Data Deletion Request". Include your qtgame username and the email address registered to your account. We will confirm receipt within one business day and explain any data we must retain for legal or regulatory reasons (such as transaction history for anti-money-laundering compliance). Data we can delete will be removed within 30 days. Account closure does not automatically delete all data; you must submit a separate data-deletion request. See our Privacy Policy for full details on what we retain and for how long.
You can reach our support team via email or live chat available through your qtgame account. Response times are typically one to four hours during business days (Monday to Friday, 09:00–17:00 local time). For urgent account issues (such as suspected unauthorised access), contact us immediately via live chat. Our team speaks English and Indonesian. When you contact us, have your username and registered email ready. Do not share your password with support staff—we will never ask for it. For account recovery or KYC questions, provide only the documents we request, never unsolicited personal information.
qtgame is available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. By opening an account, you confirm that you are accessing qtgame from a location where our services are lawful. Our platform does not target or market to users in restricted jurisdictions. If you are unsure whether qtgame is available in your area, contact our support team before opening an account. Attempting to access qtgame from a restricted jurisdiction may result in account suspension or funds forfeiture, depending on your local law. We strongly recommend reviewing your local regulations before using our platform.