qtgame Legal Notice

We at qtgame operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. Our services are not available globally; access is restricted by geography and legal status. Users are responsible for verifying that their access and use of qtgame comply with the laws of their own jurisdiction.

This legal notice outlines the framework under which we operate, the jurisdictions we serve, and the responsibilities of our users. We do not offer our services in jurisdictions where online wagering is prohibited. If you access qtgame from a jurisdiction where gaming is unlawful, you do so at your own legal risk, and we reserve the right to restrict or terminate your account.

Our platform supports football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All services are conditional on compliance with applicable law in your jurisdiction.

Jurisdiction and Service Availability on qtgame

Geographic restrictions and legal eligibility

We provide qtgame services only in jurisdictions where online gaming is legally permitted. Our licensing framework allows us to operate in supported regions; outside those regions, our service is not available. If you attempt to access qtgame from a jurisdiction where gaming is prohibited, we may block your access or close your account. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported areas can access our platform, provided local law permits.

It is your responsibility to confirm that your jurisdiction permits online gaming and that your access to qtgame is lawful. We do not provide legal advice; we recommend you consult your local gaming authority or a legal professional if you are unsure. If online wagering is illegal in your jurisdiction, you must not create an account or deposit funds on qtgame.

User eligibility and account creation

When you open a qtgame account, you confirm that you are at least 18 years old and that you are accessing our services from a jurisdiction where online gaming is lawful. You also confirm that you are not a resident of a jurisdiction where online wagering is prohibited. By creating an account, you enter into a binding agreement with qtgame to comply with all applicable laws in your jurisdiction.

We verify account eligibility

Our Know-Your-Customer (KYC) process confirms your identity and age. We retain the right to request additional documentation or close your account if we suspect non-compliance with eligibility requirements.

Payment methods and financial compliance

We accept deposits and process withdrawals through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank transfers. All payment processing complies with anti-money-laundering (AML) and know-your-customer (KYC) requirements. If your account activity triggers AML alerts—for example, large deposits followed by rapid withdrawals—we may place temporary holds and request additional documentation. This protects both you and the financial system.

Deposits become your account balance immediately (e-wallets) or upon banking confirmation (bank transfers). Withdrawals are processed back to your original deposit method. We do not charge deposit fees, though your payment provider may. Withdrawal processing follows standard banking timelines; we do not guarantee "instant" withdrawals, though e-wallet withdrawals typically complete within minutes.

Data protection and privacy

We protect your personal information in accordance with applicable data-protection laws. Your account details, payment information, and identity documents are encrypted and stored securely. We do not sell your data to third parties. We share information only where required by law—for example, to regulatory authorities or law-enforcement agencies. For a full account of how we handle your data, see our Privacy Policy.

Document retention: Your KYC documents are retained securely for the duration of your account and as required by law. You can request copies of your documents at any time through our support team.

Our qtgame Commitments and Dispute Resolution

Fair gaming and outcome integrity

All outcomes on qtgame are determined by certified random-number generators (for slot games and live-dealer games) or live-streamed events (for sports betting). We do not manipulate odds, rig results, or employ bots in our live-dealer studios. Every spin, hand, and football match outcome is genuine and independently verifiable. If you dispute an outcome, contact our support team with session details. We maintain recorded evidence of all game sessions and provide transparent explanations of disputed outcomes.

Account security and fraud prevention

We employ encryption, secure authentication, and fraud-detection systems to protect your account. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact support immediately. We will investigate and, if necessary, reset your account. During peak periods—such as Idul Fitri and Idul Adha—our support team maintains extended hours to handle account-recovery requests.

Your password should be unique and not shared with others.
We never ask for your password via email or chat.
If you receive phishing emails claiming to be from qtgame, report them and do not click links.
Account recovery: Contact our support team with identity-verification documents.

Dispute resolution and contact

If you have a complaint about our service or a dispute regarding gameplay, withdrawal, or account status, contact our support team immediately. We respond within one to four hours during business days. If you are not satisfied with our initial response, you can escalate your complaint to our compliance team, which conducts a full review and provides a written decision within five to ten business days.

For legal inquiries or formal complaints, contact us at our support email or through the contact form on our website. Please include your account number, the date of the disputed transaction, and a detailed description of the issue. We maintain records of all disputes and resolutions for regulatory review.

Limitation of liability

We are not liable for indirect, incidental, or consequential damages arising from your use of qtgame—including loss of profits, loss of data, or personal injury. Our liability for direct damages is limited to the amount you have deposited on your account. This limitation applies to the maximum extent permitted by law in your jurisdiction.

By using qtgame, you acknowledge that you have read and agreed to this legal notice. We may update this notice at any time by posting revised versions on this page. Your continued use of qtgame after updates constitutes acceptance of the revised terms. If you do not agree with any change, you may close your account at any time by contacting support.