qtgame Casino & Sportsbook Data Care

This page describes what we collect when you use qtgame and how we keep that data protected. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on Liga 1 or live-dealer tables, we gather certain information—your email, identity documents for verification, payment details, and gameplay history. Our privacy commitment is to use this information only for account management, anti-fraud protection, and regulatory compliance.

We recognize that your personal data is sensitive. We do not sell your information to advertisers, and we do not share it outside qtgame except where required by law or to process your payment and withdrawals. This policy outlines our data practices in plain language, so you understand exactly what we collect, why, and how long we keep it.

Our approach reflects our broader philosophy: transparency, security, and respect for your privacy while delivering a reliable gaming service.

What Data We Collect on qtgame

Account and identification information

We collect your email address, phone number, full name, and date of birth during account registration. These details are necessary to create your qtgame account and identify you uniquely. We also collect government-issued identification (KTP, passport, or equivalent) and proof of address (utility bill or bank statement) when you request your first withdrawal. This Know-Your-Customer (KYC) verification is a standard requirement in regulated gaming and protects both you and our platform from fraud.

Your identity documents are encrypted and stored separately from your account login credentials. We retain verification documents for the duration of your account and a reasonable period afterward, as required by anti-money-laundering regulations. Once you close your account, we purge personal documents according to a documented retention schedule.

Payment and deposit data

When you fund your qtgame account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from your e-wallet provider that the transfer was authorised and completed. We store a record of the transaction—the amount, timestamp, and method—but we do not store your wallet credentials, passwords, or bank account numbers. For bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts, we receive deposit notifications from our banking partners but do not access your personal banking app or login.

This separation of payment data from login credentials means that even if someone gained unauthorised access to your qtgame account, they could not withdraw funds using your payment method without passing our verification checks. We do not process refunds outside of legitimate dispute resolution, and all withdrawal requests go back to the original deposit source.

Gameplay and betting history

We retain a complete record of every bet you place on qtgame—the stakes, the markets (Liga 1, Piala Indonesia, live-dealer games, slots), outcomes, and timestamps. This record is essential for dispute resolution; if you question a specific game result, we can review the recorded data and explain what happened. We also use aggregated gameplay data (without personal identifiers) to improve our platform, detect technical issues, and comply with gaming regulations.

Your gameplay history remains on our servers as long as your account is active. After account closure, we retain records for a minimum of seven years to comply with financial and gaming regulations, then delete them unless further retention is legally required.

Technical and device information

When you log into qtgame via mobile app or browser, we record your IP address, device type (Android, iOS, desktop), operating system, and approximate geolocation (city level, not street address). This information helps us detect fraudulent login attempts—for example, if your account suddenly logs in from Jakarta and then Surabaya within seconds, our system flags it as suspicious and may temporarily lock the account for your protection.

We use cookies and similar tracking technologies to remember your login session and preferences (language, theme). These are functional cookies, not advertising cookies; we do not use them to build profiles for external marketers. If you disable cookies, you can still use qtgame, but you will need to log in each time you visit.

• Essential data: Email, name, phone, date of birth, identity documents.
• Payment data: Transaction records from payment partners (amounts, timestamps, methods).
• Gameplay data: Every bet, stake, market, outcome, and timestamp.
• Technical data: IP address, device type, OS, geolocation (city level), session cookies.

How We Use and Protect Your Data on qtgame

Our data use policy

We use your data for account management, payment processing, fraud detection, dispute resolution, and regulatory compliance. We do not use it to send unsolicited marketing emails unless you opt in. If you receive promotional offers from qtgame, you can unsubscribe at any time via a link in the email or by contacting our support team. We also do not sell or rent your data to third parties for their marketing purposes.

Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may use your transaction data according to their own privacy policies, but we do not authorise them to use it for advertising or resale. If you have concerns about how a payment provider handles your data, review their privacy policy directly.

Data security and encryption

We encrypt all data in transit (between your device and our servers) using HTTPS/TLS encryption. Data at rest—stored on our servers—is encrypted with industry-standard algorithms. We conduct regular security audits and penetration tests to identify vulnerabilities. Our team undergoes ongoing security training, and we maintain strict access controls so that only authorised staff can view sensitive information like identity documents or payment records.

However, no security system is perfect. If a breach occurs, we will notify affected users within 48 hours and explain what data was compromised and what steps we are taking. We also cooperate with relevant authorities and data-protection regulators as required by law.

Your rights regarding your data

You have the right to request a copy of all personal data we hold about you. Contact our support team with your account email and we will provide a comprehensive data export within 30 days. You also have the right to request correction if your stored information is inaccurate—for example, if your name is misspelled on file. We will update it promptly.

You can request deletion of your account and associated data by contacting support. However, we may retain certain records for legal or regulatory reasons—for example, transaction history for tax purposes or anti-money-laundering compliance. We will explain any retention that applies after your account closure.

Jurisdiction and cross-border data

qtgame operates under jurisdiction-restricted licensing. Our servers may sit outside Indonesia, and your data may be transferred to or processed in other jurisdictions where we have infrastructure or partners. By creating a qtgame account, you consent to this cross-border data processing. If you have concerns about data leaving your country, contact our support team to discuss options.

We comply with data-protection laws applicable to the jurisdictions in which we operate. If you are located in a jurisdiction with specific privacy regulations (such as GDPR-equivalent frameworks), we apply those protections to your data. Our privacy policy may be updated periodically to reflect changes in law or our practices. We will notify you of material changes via email or by posting an updated policy on this page. Continued use of qtgame after such updates constitutes your acceptance of the new policy.

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